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BEAUTY VALLEY ACADEMY PTE. LTD. is seeking a meticulous QA Executive to enhance service quality and customer satisfaction. The ideal candidate will have 1-3 years of experience in quality assurance, particularly within the service sector, and will play a critical role in monitoring compliance and driving continuous improvement.
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Job Summary
The role involves monitoring service quality through audits, observations, and reviews to ensure consistent delivery.
Candidates will identify service gaps, prepare quality reports, and work closely with operations teams to implement corrective actions.
The position offers competitive salary, benefits, and career development opportunities within a fast-paced environment.
Matching Summary
Match Score: 75
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BEAUTY VALLEY ACADEMY PTE. LTD. is seeking a meticulous QA Executive to enhance service quality and customer satisfaction. The ideal candidate will have 1-3 years of experience in quality assurance, particularly within the service sector, and will play a critical role in monitoring compliance and driving continuous improvement.
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Salary
Competitive salary; Benefits: Competitive benefits package; Not specified
Skills & Requirements
Must-have
Monitor service quality through audits
Assess compliance with service SOPs
Identify service gaps and non-compliance
Prepare quality reports and scorecards
Handle customer feedback and complaints
Nice-to-have
Experience with ISO 9001 frameworks
Knowledge of CSAT, NPS, SLA metrics
Strong stakeholder management skills
Ability to work in fast-paced environment
Support training initiatives with feedback
Key Requirements
Diploma or Bachelor's degree in Quality Management or Business Administration
Minimum 1–3 years of experience in quality assurance within the service sector
Proficient in Microsoft Office, especially Excel and reporting tools