Customer Care Manager– Allflex (hybrid)

Imsapharma Com Ar

Base: $87,300.00 - $137,400.00; bonus/equity: annu...
Hybrid
Allflex tag ordering support
Customer issue escalation
Team leadership and coaching
The Customer Care Manager – Allflex leads the day‑to‑day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers

Job Summary

  • The Customer Care Manager – Allflex leads the day‑to‑day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers.
  • This role serves as the primary escalation point for Allflex tag ordering, product configuration, returns, and troubleshooting, providing leadership, coaching, and performance oversight.
  • The successful candidate will be eligible for annual bonus and long-term incentive, if applicable, and offered a comprehensive package of benefits including medical, dental, vision, and retirement benefits.

Matching Summary

The Customer Care Manager – Allflex leads the day‑to‑day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers.

Salary

Base: $87,300.00 - $137,400.00; Bonus/Equity: Annual bonus and long-term incentive, if applicable; Benefits: Comprehensive package including medical, dental, vision, retirement, paid holidays, vacation, and sick days

Skills & Requirements

Must-have

  • Allflex tag ordering support
  • Customer issue escalation
  • Team leadership and coaching
  • Operational excellence in customer care
  • SAP proficiency for operations

Nice-to-have

  • High integrity and forward-thinking
  • Adapt quickly in dynamic environments
  • Mentorship in customer care

Key Requirements

  • 5 years customer support experience
  • 2 years SAP experience
  • Demonstrated leadership experience
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter