Technical Support Engineer (remote, Bra)

Falcom

Remote
Hybrid
Customer issue troubleshooting and resolution
Windows environment and network troubleshooting
Technical support and customer service
CrowdStrike, a leader in cybersecurity, is seeking a Technical Support Engineer to provide exceptional customer service and technical support in a remote capacity. The ideal candidate will have a passion for technology, strong problem-solving skills, and experience in customer-facing roles

Job Summary

  • CrowdStrike is a global leader in cybersecurity with a mission to stop breaches using an advanced AI-native platform.
  • The Technical Support Engineer will take ownership of customer issues, provide troubleshooting, and ensure timely resolution or escalation.
  • Employees benefit from competitive compensation, wellness programs, paid leaves, professional development, and an inclusive culture.

Matching Summary

Match Score: 85

CrowdStrike, a leader in cybersecurity, is seeking a Technical Support Engineer to provide exceptional customer service and technical support in a remote capacity. The ideal candidate will have a passion for technology, strong problem-solving skills, and experience in customer-facing roles.

Skills & Requirements

Must-have

  • Customer issue troubleshooting and resolution
  • Windows environment and network troubleshooting
  • Technical support and customer service
  • Root cause identification and escalation
  • Documentation and knowledge base creation

Nice-to-have

  • Passion for customer success
  • Ability to work independently and in teams
  • Outstanding analytical and organizational skills
  • Calm and composed under pressure
  • Creative process improvement thinking

Key Requirements

  • 3+ years customer or technical support experience
  • Knowledge of Windows services and workstations
  • Professional fluency in English

Work Rights

Not specified

Tailored Resume

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