TELUS Health is empowering every person to live their healthiest life by leveraging leading edge technology and focusing on individual uniqueness
Job Summary
TELUS Health is empowering every person to live their healthiest life by leveraging leading edge technology and focusing on individual uniqueness.
The Contact Centre Team Member plays a pivotal role in delivering exceptional customer service to clients seeking health and wellbeing support while maintaining compliance with policies and quality standards.
TELUS fosters an inclusive culture that embraces diversity and is committed to fair employment practices, offering accommodations for applicants with disabilities.
Matching Summary
TELUS Health is empowering every person to live their healthiest life by leveraging leading edge technology and focusing on individual uniqueness.
Skills & Requirements
Must-have
Exceptional customer service skills
Managing service requests
Use of customer management systems
Handling sensitive information discreetly
Scheduling mental health appointments
Nice-to-have
Commitment to continuous learning
Empathy in client interactions
Organisational skills and attention to detail
Championing organisational values
Resolving client complaints
Key Requirements
Previous contact centre or customer service experience