Customer Complaints Case Handler

Capital One

Nottingham, United Kingdom
Base: £28,000; bonus/equity: not specified; benefi...
Hybrid (fully remote with bi-weekly office attendance)
Expert attention to detail
Resilience in difficult situations
Strong telephony and written communication skills
Capital One is seeking a Customer Complaints Case Handler for their Nottingham office, offering a salary of £28,000. The role emphasizes customer advocacy, problem-solving, and the ability to manage complaints through effective communication and critical thinking

Job Summary

  • The role involves managing customer complaints from receipt right through to resolution, both in voice and written communications.
  • Employees are empowered to use their judgment when deciding outcomes and will own the resolution for each of the customers they advocate for.
  • The company offers a salary of £28,000.00 along with benefits including a pension scheme, generous holiday entitlement, and private medical insurance.

Matching Summary

Match Score: 85

Capital One is seeking a Customer Complaints Case Handler for their Nottingham office, offering a salary of £28,000. The role emphasizes customer advocacy, problem-solving, and the ability to manage complaints through effective communication and critical thinking.

Salary

Base: £28,000; Bonus/Equity: Not specified; Benefits: Pension scheme, holiday entitlement, private medical insurance

Skills & Requirements

Must-have

  • Expert attention to detail
  • Resilience in difficult situations
  • Strong telephony and written communication skills

Nice-to-have

  • First-hand experience within complaints
  • Experience within the Finance Industry
  • Passion for empathy and advocacy

Key Requirements

  • Experience in complaints handling preferred
  • Finance industry experience preferred but not required

Work Rights

Not specified

Tailored Resume

Cover Letter