The role involves leading a team of IT professionals to manage the performance and support of digital platforms with a focus on third-line operational support
Job Summary
The role involves leading a team of IT professionals to manage the performance and support of digital platforms with a focus on third-line operational support.
You will act as the link between technical teams, senior stakeholders, and clients to ensure services are reliable, secure, scalable, and aligned with contractual obligations.
KBR fosters a supportive culture centered on their Zero Harm philosophy, encouraging employees to Belong, Connect, and Grow within a diverse digital ecosystem.
Matching Summary
The role involves leading a team of IT professionals to manage the performance and support of digital platforms with a focus on third-line operational support.
Skills & Requirements
Must-have
ITIL v4 qualification required
Experience managing technical teams
Knowledge of PaaS/IaaS/SaaS
Client-facing stakeholder engagement
Third-line operational support experience
Nice-to-have
Public or Private Sector FM background
Experience with strategic platform transitions
Estates Management Industry knowledge
Ability to chair governance forums
Forward-thinking team environment
Key Requirements
ITIL v4 qualification
Regular attendance at Leatherhead HQ (3 days/week)
Background in service operations with heavy delivery focus