Sales order entry and service order administration
Advanced Energy Industries Inc is seeking a Senior Customer Support Representative to provide exceptional customer service and support throughout the order process. The ideal candidate should possess a degree in Business Administration and have at least three years of experience in a customer-centric environment, ideally with knowledge of SAP and technical products
Job Summary
The Customer Support Representative is the initial point of contact for inbound customer needs, acting as a representative of the customer to the company.
Responsibilities include supporting customers from quote to invoice, coordinating with various internal departments, and using SAP for order entry and reporting.
The role requires at least 3 years of experience in a customer-centric, time-sensitive environment with strong communication and organizational skills.
Matching Summary
Match Score: 85
Advanced Energy Industries Inc is seeking a Senior Customer Support Representative to provide exceptional customer service and support throughout the order process. The ideal candidate should possess a degree in Business Administration and have at least three years of experience in a customer-centric environment, ideally with knowledge of SAP and technical products.
Skills & Requirements
Must-have
Customer interaction via phone, email, web
SAP for delivery schedules, repair quotations
Sales Order Entry and Service Order Administration
Handle multiple time-sensitive tasks
Communicate effectively with internal/external customers
Microsoft Office Suite proficiency
Nice-to-have
Positive and professional attitude
Drive to learn and increase productivity
Strive for improved functional proficiency
Identify improvement opportunities
Key Requirements
3+ years in customer-centric, time-sensitive environment