Laboratory Customer Support Liaison

Idexx

Memphis, TN, United States
Customer service and interpersonal skills
Team-oriented environment
Verbal and written communication skills
You will serve as a central point of contact for customer outreach, providing accurate information and resolving issues promptly to ensure customer satisfaction

Job Summary

  • You will serve as a central point of contact for customer outreach, providing accurate information and resolving issues promptly to ensure customer satisfaction.
  • We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.
  • IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Matching Summary

You will serve as a central point of contact for customer outreach, providing accurate information and resolving issues promptly to ensure customer satisfaction.

Skills & Requirements

Must-have

  • Customer service and interpersonal skills
  • Team-oriented environment
  • Verbal and written communication skills
  • Analytical and problem-solving skills
  • Proficiency in Microsoft Office
  • Attention to detail
  • Data accuracy and integrity

Nice-to-have

  • Continuous learning and improvement
  • Handling challenging conversations
  • Empathetic communication
  • Technical aptitude
  • Collaborative knowledge sharing

Key Requirements

  • High School diploma or equivalent
  • Associate or Bachelor’s degree preferred
  • Extended periods of sitting
  • Frequent use of phones and computers
  • Occasional lifting up to 50 pounds
  • Visual and auditory acuity necessary
  • Flexibility to work extended hours
  • Occasional travel possible

Work Rights

Not specified

Tailored Resume

Cover Letter