Product Support Representative

Adobe

Noida, India
Partner onboarding support
Licensing and subscription support
Order processing assistance
This role will be responsible for providing operational and technical assistance to partners related to partner onboarding, licensing, account management, subscription support, and order processing

Job Summary

  • This role will be responsible for providing operational and technical assistance to partners related to partner onboarding, licensing, account management, subscription support, and order processing.
  • The ideal candidate will manage partner queries through ticketing systems, chat, and email channels, ensuring timely resolution and a high-quality support experience while collaborating with internal teams.
  • Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences.

Matching Summary

This role will be responsible for providing operational and technical assistance to partners related to partner onboarding, licensing, account management, subscription support, and order processing.

Skills & Requirements

Must-have

  • Partner onboarding support
  • Licensing and subscription support
  • Order processing assistance
  • Ticketing system management
  • SaaS platform knowledge
  • B2B customer support

Nice-to-have

  • Cross-functional collaboration
  • Continuous process improvement
  • Stakeholder management
  • Problem-solving abilities
  • Fast-paced environment adaptability

Key Requirements

  • 2–5 years of experience
  • Experience with ticketing tools
  • Familiarity with CRM tools
  • Experience with B2B customers or channel partners

Work Rights

Not specified

Tailored Resume

Cover Letter