Conselheiro Técnico Pós-venda

Liebherr Machines Bulle SA

On-site
Technical incident and complaint handling
Customer portfolio management and retention
Warranty management and service discrepancy resolution
The role combines technical knowledge, client management, and commercial vision, making it strategic in the post-sales area

Job Summary

  • The role combines technical knowledge, client management, and commercial vision, making it strategic in the post-sales area.
  • Responsibilities include handling technical incidents, managing customer portfolios, coordinating repairs, and supervising technical staff.
  • The position involves identifying business opportunities related to services, wheels, batteries, and spare parts, aligned with commercial strategy.

Matching Summary

The role combines technical knowledge, client management, and commercial vision, making it strategic in the post-sales area.

Skills & Requirements

Must-have

  • Technical incident and complaint handling
  • Customer portfolio management and retention
  • Warranty management and service discrepancy resolution
  • Fault diagnosis and workshop coordination
  • Quality and repair deadline control
  • Technical report preparation
  • Supervision of technical staff

Nice-to-have

  • Business opportunity identification
  • Promotion of additional services
  • Activity and results reporting
  • Presentations to area managers
  • Work organization and priority setting

Work Rights

Not specified

Tailored Resume

Cover Letter