Customer Success Manager (defence)

Kainos Group PLC

Fully remote
Defence domain knowledge
Account management experience
Business development skills
Your mission: Retain and grow client relationships through renewals, upsell, and expansion opportunities

Job Summary

  • Your mission: Retain and grow client relationships through renewals, upsell, and expansion opportunities.
  • Act as a trusted advisor, leveraging your Defence expertise to understand client challenges and align solutions to their strategic goals.
  • Partner with Consulting teams to ensure clients achieve maximum ROI from Kainos services, paving the way for future growth.

Matching Summary

Your mission: Retain and grow client relationships through renewals, upsell, and expansion opportunities.

Skills & Requirements

Must-have

  • Defence domain knowledge
  • Account management experience
  • Business development skills
  • Commercial growth focus
  • Relationship building
  • Quota-driven environment

Nice-to-have

  • People-first culture
  • Entrepreneurial mindset
  • Collaborative team player
  • Ambitious team environment
  • Creative and innovative

Key Requirements

  • Proven Account Management experience
  • Strong understanding of Kainos' technical offerings
  • Knowledge of IT business development
  • Track record of meeting retention and growth targets
  • Familiarity with account planning methodologies
  • Ability to influence at all levels
  • Excellent communication, presentation, and proposal-writing skills
  • Strong negotiation skills
  • Familiarity with CRM tools
  • Willingness to travel
  • Ability to thrive in a dynamic, high-pressure environment
  • Minimum of SC clearance eligibility

Work Rights

SC clearance eligibility

Tailored Resume

Cover Letter