Client Services Representative

CAE Australia

Whippany, New Jersey, US
Base: $27.00 ph; bonus/equity: not specified; bene...
Customer service requests
In-person, phone, and email interactions
Professional appearance at all times
Serve as the main point of contact for all customer service requests while maintaining a high level of professionalism

Job Summary

  • Serve as the main point of contact for all customer service requests while maintaining a high level of professionalism.
  • Provide seamless support to clients, including C‑suite executives, through in‑person, phone, and email interactions.
  • Comprehensive medical, dental, vision, and EAP plans, with 401(k) and employee stock purchase programs with CAE match.

Matching Summary

Serve as the main point of contact for all customer service requests while maintaining a high level of professionalism.

Salary

Base: $27.00 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, and EAP plans, 401(k) and employee stock purchase programs with CAE match, generous paid time off, company-paid life insurance, AD&D, short-term disability, and caregiver support, voluntary benefits

Skills & Requirements

Must-have

  • Customer service requests
  • In-person, phone, and email interactions
  • Professional appearance at all times
  • Support Apple products and iOS applications
  • Microsoft Office Suite proficiency

Nice-to-have

  • Customer focused and detail oriented
  • Proactive solutions and client retention
  • Build rapport with clients and stakeholders
  • Effective listener and problem-solver

Key Requirements

  • High School diploma or equivalent
  • Strong integrity and ability to process sensitive data confidentially
  • Advanced experience with Microsoft Word, Excel, PowerPoint, Outlook, and Teams
  • Comfortable supporting clients on Apple devices and iOS applications

Work Rights

E-Verify Program participation required

Tailored Resume

Cover Letter