Customer Experience Operations And Analytics Intern

Calix

United States
San francisco bay area: 21.85 - 27.60 usd hourly; ...
Fully remote
Analyze survey distribution performance
Track invite funnel metrics
Audit data quality and definitions
Calix is offering a full-time, remote summer internship for a Customer Experience Operations and Analytics Intern. The role involves analyzing customer experience data, optimizing survey performance, and collaborating with various departments to enhance engagement and reporting

Job Summary

  • This is a full time, remote Summer Internship that can be based anywhere in the United States or Canada.
  • The intern will analyze our Qualtrics survey distribution performance by tracking invite attempts, invite delivery or reach, email opens, and responses and will recommend actionable improvements to increase engagement and response rates.
  • You will gain hands on experience in customer experience analytics and VoC program operations, including how survey programs are measured and optimized.

Matching Summary

Match Score: 85

Calix is offering a full-time, remote summer internship for a Customer Experience Operations and Analytics Intern. The role involves analyzing customer experience data, optimizing survey performance, and collaborating with various departments to enhance engagement and reporting.

Salary

San Francisco Bay Area: 21.85 - 27.60 USD Hourly; Select US Metros and States: 19.00 - 24.00 USD Hourly; Other US Locations: 17.10 - 21.60 USD Hourly

Skills & Requirements

Must-have

  • analyze survey distribution performance
  • track invite funnel metrics
  • audit data quality and definitions
  • create lightweight dashboards and reporting
  • recommend improvements for engagement
  • partner cross-functionally with stakeholders

Nice-to-have

  • learn new skills through training
  • work independently in a fast paced environment
  • build a portfolio of analytics deliverables

Key Requirements

  • Currently pursuing a degree in Analytics, Statistics, Business, Economics, Data Science, Marketing Analytics, or a related field
  • Intermediate to advanced Excel skills
  • Familiarity with data visualization tools
  • Able to work for the complete Summer break (May - August or June - September)

Work Rights

Not specified

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