Customer Service Representative Supervisor

Great Road Vet Hospital

Acton, MA, United States
Base: $19-$22ph; bonus/equity: + performance-based...
On-site
Strong communication and leadership skills
Organizational abilities
Commitment to customer relations
Great Road Vet Hospital is seeking a Client Service Representative Supervisor to lead a team in delivering exceptional customer service within a veterinary setting. The ideal candidate should have at least three years of relevant experience, strong leadership abilities, and a commitment to patient care

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
  • Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
  • At Great Road Veterinary Hospital, we’re committed to your growth, development, well-being, and success.

Matching Summary

Match Score: 85

Great Road Vet Hospital is seeking a Client Service Representative Supervisor to lead a team in delivering exceptional customer service within a veterinary setting. The ideal candidate should have at least three years of relevant experience, strong leadership abilities, and a commitment to patient care.

Salary

Base: $19-$22/hour; Bonus/Equity: additional performance-based bonuses; Benefits: 401(k) with company match, CE allowance, Employee pet discounts

Skills & Requirements

Must-have

  • strong communication and leadership skills
  • organizational abilities
  • commitment to customer relations
  • collaboration and teamwork

Nice-to-have

  • motivated, energetic, compassionate
  • foster professional growth
  • supportive workplace culture

Key Requirements

  • minimum of three years of relevant experience in veterinary settings
  • experience in human medical fields
  • 3 years of customer service experience
  • 1 year of veterinary medicine experience
  • 1 year of leadership experience (preferred)
  • High school diploma
  • A degree in veterinary or relevant field (preferred)

Work Rights

Not specified

Tailored Resume

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