Inside Account Manager

Elsevier

India
Contract renewals
Customer relationship management
Upsell and cross-sell
The Inside Account Manager will manage and retain an assigned portfolio of existing customers across India and Southeast Asia

Job Summary

  • The Inside Account Manager will manage and retain an assigned portfolio of existing customers across India and Southeast Asia.
  • Build and maintain trusted relationships with key customer stakeholders, acting as the primary point of contact for commercial renewal discussions.
  • We promote a healthy work/life balance across the organisation.

Matching Summary

The Inside Account Manager will manage and retain an assigned portfolio of existing customers across India and Southeast Asia.

Skills & Requirements

Must-have

  • contract renewals
  • customer relationship management
  • upsell and cross-sell
  • CRM systems
  • forecasting

Nice-to-have

  • advance science and health
  • wellbeing initiatives
  • flexible working arrangements
  • learning and development resources

Key Requirements

  • 3-5 years of experience in inside sales and account management
  • Proven experience managing contract renewals
  • Exposure to upselling or cross-selling
  • Strong communication and relationship-building skills
  • Experience supporting customers across India and Southeast Asia
  • Comfortable working with CRM systems, renewal pipelines, and forecasting
  • Highly organized and detail-oriented

Work Rights

Not specified

Tailored Resume

Cover Letter