Customer Excellence Manager - Health Sciences

Amex GBT

United States
Base: $72,100.00 - $133,900.00; bonus/equity: elig...
Strategic oversight of meetings and events
Customer engagement and relationship management
Meeting lifecycle management
Amex GBT is seeking a meticulous and client-centric Customer Excellence Manager to provide strategic oversight of a Life Science customer’s strategic meetings and events program

Job Summary

  • Amex GBT is seeking a meticulous and client-centric Customer Excellence Manager to provide strategic oversight of a Life Science customer’s strategic meetings and events program.
  • The role involves serving as the primary strategic liaison, delivering operational excellence, and fostering outstanding customer engagement.
  • Benefits include flexible benefits, travel perks, extensive learning opportunities, and a commitment to Inclusion.

Matching Summary

Amex GBT is seeking a meticulous and client-centric Customer Excellence Manager to provide strategic oversight of a Life Science customer’s strategic meetings and events program.

Salary

Base: $72,100.00 - $133,900.00; Bonus/Equity: Eligible for sales incentive plan or discretionary annual bonus; Benefits: Comprehensive US benefits programs

Skills & Requirements

Must-have

  • strategic oversight of meetings and events
  • customer engagement and relationship management
  • meeting lifecycle management
  • process improvement identification
  • pharmaceutical industry compliance

Nice-to-have

  • customer-centric attitude
  • collaboration and communication skills
  • proactive communication
  • initiative and decision making

Key Requirements

  • 3+ years experience in event/account management or life science support
  • Bachelor's degree or equivalent professional experience
  • Proficiency with meeting/event management platforms (Cvent preferred) and CRM systems
  • Understanding of pharmaceutical industry compliance and healthcare regulations
  • Experience with resource planning and capacity management
  • Experience managing high-value or regulated industry clients
  • Ability to travel domestically and internationally (10-20%)

Work Rights

Not specified

Tailored Resume

Cover Letter