Urgent !!! Senior Business Analyst (CRM, Digital Transformation, Govn)
TRUST RECRUIT PTE. LTD.
Islandwide, Singapore
Not specified
Crm system analysis experience
Process mapping and optimization
Ai-enabled customer service features
Trust Recruit Pte. Ltd. is seeking a Senior Business Analyst with expertise in CRM and digital transformation for various initiatives within the Singapore Government sector. The ideal candidate will possess strong analytical skills, experience in system modernization, and familiarity with AI technologies
Job Summary
The role involves conducting business requirements analysis for CRM, website, and customer service transformation initiatives across headquarters and schools.
Candidates will leverage AI and self-service capabilities to identify inefficiencies and design improved workflows while analyzing existing CRM systems for capability gaps.
The position requires producing key documentation such as BRDs, functional specifications, and process flows to support testing and quality assurance efforts.
Matching Summary
Match Score: 85
Trust Recruit Pte. Ltd. is seeking a Senior Business Analyst with expertise in CRM and digital transformation for various initiatives within the Singapore Government sector. The ideal candidate will possess strong analytical skills, experience in system modernization, and familiarity with AI technologies.
Skills & Requirements
Must-have
CRM system analysis experience
Process mapping and optimization
AI-enabled customer service features
Requirements gathering and documentation
Data analysis and KPI definition
Stakeholder workshop facilitation
Nice-to-have
Knowledge management systems expertise
Singapore Government Tech Stack familiarity
UX and customer journey mapping skills
Change management and training support
Chatbot or contact centre operations exposure
Key Requirements
Minimum 4 years of business analysis experience
Experience with Salesforce, Microsoft Dynamics, or ServiceNow
Business analysis certification (CBAP or CCBA) is an advantage