Patient Engagement Partner, Access Center, Part Time Evenings/weekends
St. Luke's University Health Network
Fully remote
Answering patient calls
Scheduling appointments
Working referral work queues
The Patient Engagement Partner – Access Center role is critical to an exceptional patient experience
Job Summary
The Patient Engagement Partner – Access Center role is critical to an exceptional patient experience.
This role provides a positive patient experience during all encounters and is responsible for answering patient calls, scheduling appointments, working referral work queues, and assisting the patient with their current needs.
Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center.
Matching Summary
The Patient Engagement Partner – Access Center role is critical to an exceptional patient experience.
Skills & Requirements
Must-have
Answering patient calls
Scheduling appointments
Working referral work queues
Verifying patient information
Fast-paced, high-volume environment
Nice-to-have
Building positive relationships with clinical partners
Exceptional patient experience
Team member participation
Key Requirements
High School diploma or equivalent
Minimum 1-2 years customer service experience
Previous general computer experience with data entry