Team Leader Customer Experience

PcComponentes

Murcia, Spain
Base: 25,000€ – 30,000€ gross annually; benefits: ...
Hybrid (on-site with scheduled visits to hq)
Team leadership and development
Customer service excellence
Performance monitoring and improvement
PcComponentes is seeking a Team Leader for Customer Experience in Murcia, Spain, who is passionate about customer service and experienced in leading teams in dynamic environments. The role involves developing the team, ensuring excellent customer service, and contributing to the improvement of performance and innovation within the organization

Job Summary

  • Your mission will be to lead, support, and develop your team daily, ensuring excellent customer service and actively contributing to the area's performance improvement and agent growth.
  • You will supervise the team's daily operations, ensuring service quality, process compliance, and achievement of area objectives.
  • We offer hybrid work with scheduled visits to HQ in Alhama de Murcia, a salary range of €25,000 – €30,000 gross annually, and personal development opportunities.

Matching Summary

Match Score: 85

PcComponentes is seeking a Team Leader for Customer Experience in Murcia, Spain, who is passionate about customer service and experienced in leading teams in dynamic environments. The role involves developing the team, ensuring excellent customer service, and contributing to the improvement of performance and innovation within the organization.

Salary

Base: 25,000€ – 30,000€ gross annually; Benefits: Flexible compensation (restaurant voucher, training, nursery, medical insurance), discounts on purchases, emotional wellbeing program

Skills & Requirements

Must-have

  • Team leadership and development
  • Customer service excellence
  • Performance monitoring and improvement
  • Process adherence and quality
  • Innovation and continuous improvement

Nice-to-have

  • Proactive and problem-solving mindset
  • Collaborative and results-oriented environment
  • Interest in AI for customer service
  • Experience in digital retail or e-commerce

Key Requirements

  • Previous experience managing teams and tracking performance
  • High organizational capacity and agility
  • Excellent communication and influence skills
  • Proactive, problem-solving, and change-driven mindset
  • Interest in technology, innovation, and AI
  • B2/C1 English level

Work Rights

Not specified

Tailored Resume

Cover Letter