Manager, Customer Experience Trainee - Laval & Ville Saint-laurent
TD
Laval, Quebec, Canada
Base: $59,000 - $84,000 cad; bonus/equity: not spe...
Undergraduate degree or 3 years experience
Knowledge of banking solutions and concepts
Proficiency in ms office software tools
This role involves mentoring a team to achieve operational excellence and personal development objectives while ensuring a positive customer experience
Job Summary
This role involves mentoring a team to achieve operational excellence and personal development objectives while ensuring a positive customer experience.
The position requires collaborating with partners to resolve complaints, coach staff on conversation strategies, and lead high-performing teams.
TD offers a competitive total rewards package including base salary, variable compensation, health benefits, and extensive career development opportunities.
Matching Summary
This role involves mentoring a team to achieve operational excellence and personal development objectives while ensuring a positive customer experience.
Salary
Base: $59,000 - $84,000 CAD; Bonus/Equity: Not specified; Benefits: Health, savings, retirement, paid time off, banking discounts
Skills & Requirements
Must-have
Undergraduate degree or 3 years experience
Knowledge of banking solutions and concepts
Proficiency in MS Office software tools
Strong organizational and time management skills
Ability to work in a fast-paced environment
Nice-to-have
Dynamic leadership with influential skills
Tactful and diplomatic communication style
Passion for building lasting customer relationships
Go-getter attitude with strategic thinking
Key Requirements
Undergraduate degree required
Over 3 years relevant work experience
Mobility within assigned district required
French language proficiency preferred (Quebec requirement)