Institutional Customer Service Team Leader

Citigroup

Istanbul, Turkey
**
10+ years service or call center management experience
Financial services industry background
Team leadership and performance evaluation skills
** The Institutional Customer Service Team Leader position at Citigroup in Istanbul involves managing a customer service unit, ensuring compliance with policies, and optimizing service delivery for external clients. The ideal candidate should have over 10 years of experience in service or call center management, particularly within financial services, and possess strong leadership and decision-making skills. **

Job Summary

  • This intermediate management role ensures the seamless delivery of customer service support to external clients while leading a team of non-exempt staff.
  • The position requires managing employee performance, budget planning, and ensuring strict adherence to local regulations and institutional compliance standards.
  • Candidates must demonstrate the ability to assess risk, drive compliance, and influence decisions with potential for broader organizational impact.

Matching Summary

Match Score: 75

** The Institutional Customer Service Team Leader position at Citigroup in Istanbul involves managing a customer service unit, ensuring compliance with policies, and optimizing service delivery for external clients. The ideal candidate should have over 10 years of experience in service or call center management, particularly within financial services, and possess strong leadership and decision-making skills. **

Skills & Requirements

Must-have

  • 10+ years service or call center management experience
  • Financial services industry background
  • Team leadership and performance evaluation skills
  • Knowledge of compliance and regulatory standards
  • Risk assessment and control implementation

Nice-to-have

  • Ability to foster coaching and feedback culture
  • Experience with global initiatives and forums
  • Strong organizational and problem-solving abilities
  • Remote management and coordination capabilities
  • Advanced English language proficiency

Key Requirements

  • Over 10 years experience in service or call center management
  • Previous experience in financial services
  • Bachelor's degree or equivalent experience
  • Management and decision-making skills
  • Proven self-reliance and accountability

Work Rights

Not specified

Tailored Resume

Cover Letter