Four Seasons Hotel Kyoto is seeking a Concierge & Communication Agent to enhance guest experiences through exceptional hospitality and service. The ideal candidate will possess strong communication skills in both Japanese and English, with a passion for luxury hospitality and a commitment to guest satisfaction
Job Summary
Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Assure that concierge desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
Matching Summary
Match Score: 85
Four Seasons Hotel Kyoto is seeking a Concierge & Communication Agent to enhance guest experiences through exceptional hospitality and service. The ideal candidate will possess strong communication skills in both Japanese and English, with a passion for luxury hospitality and a commitment to guest satisfaction.