Assoc. Tech Svc Desk

Unisys

Bangalore, India
Fully remote
First line user support
Troubleshooting hardware software connectivity
Escalating complex issues
Performs routine support duties including assisting with first line user support and troubleshooting hardware, software and connectivity issues

Job Summary

  • Performs routine support duties including assisting with first line user support and troubleshooting hardware, software and connectivity issues.
  • Ensures tickets are managed to closure and keeps users / clients updated on status and progress.
  • Learns and complies with Service Desk, desktop, peripheral and related connectivity and security policies and procedures.

Matching Summary

Performs routine support duties including assisting with first line user support and troubleshooting hardware, software and connectivity issues.

Skills & Requirements

Must-have

  • first line user support
  • troubleshooting hardware software connectivity
  • escalating complex issues
  • managing tickets to closure
  • learning security policies

Nice-to-have

  • contributing to knowledge base
  • delivering results in support of SLAs
  • assisting with special projects

Key Requirements

  • High School diploma or GED required
  • Less than 1 year experience

Work Rights

Not specified

Tailored Resume

Cover Letter