Customer Support Agent

Vita Mojo

London, United Kingdom
Not specified; benefits: private healthcare, life ...
On-site
Previous experience with business critical software
Strong written and verbal communication skills
Ability to translate technical jargon for users
The role involves acting as a key liaison between clients and internal teams including Product, Design, and Development

Job Summary

  • The role involves acting as a key liaison between clients and internal teams including Product, Design, and Development.
  • Employees enjoy a hybrid working model requiring two days in the Central London office per week.
  • The company offers comprehensive benefits including private healthcare, life assurance, income protection, and enhanced parental leave.

Matching Summary

The role involves acting as a key liaison between clients and internal teams including Product, Design, and Development.

Salary

Not specified; Benefits: Private healthcare, life assurance, income protection, 25-28 days holiday, paid sick leave, parental leave

Skills & Requirements

Must-have

  • Previous experience with business critical software
  • Strong written and verbal communication skills
  • Ability to translate technical jargon for users
  • Experience managing high volume customer queries
  • Resilience in fast-paced startup environments

Nice-to-have

  • Previous B2B software customer support experience
  • Prior work experience in the hospitality industry
  • Familiarity with Zendesk or Salesforce platforms
  • Basic understanding of HTML and CSS web technologies
  • Passion for food and technology innovation

Key Requirements

  • Full-time availability on rotating shift patterns
  • Willingness to work weekends (average one in four)
  • Proven track record in customer-facing roles

Work Rights

Not specified

Tailored Resume

Cover Letter