Job Summary

• The successful applicant will be responsible for tasks such as investigating, prioritizing, and resolving service desk tickets related to various incidents and requests for the applications in scope, as well as coordinating and deploying new releases and application upgrades.
• Liaise with business vendors and development team regarding incidents, requests, and project related tasks/items, and provide input and support to project related tasks such as new application implementations, new application upgrades and releases.
• Create and maintain sufficient technical documentation and knowledge base, and standard operating procedures (SOPs), and provide response and deliverables related to audit and compliance requests.

Matching Summary

Skills & Requirements

Key Requirements

• 6 - 10 years experience
• Bachelor Degree Level or equivalent
• Manage team and guide them
• Provide MIS out of Tickets/work

Work Rights