Sr. Director, Customer Operations & Support

Thermo Fisher Scientific UK

Multiple Locations
Base: $148,900.00–$198,500.00; bonus/equity: varia...
Customer experience leadership
Global operations execution
Performance management with data
The Senior Director will lead the global organization responsible for customer-facing operations

Job Summary

  • The Senior Director will lead the global organization responsible for customer-facing operations.
  • This role involves transforming customer experience and optimizing processes across regions.
  • The position offers a significant leadership scope with opportunities for enterprise-wide impact.

Matching Summary

The Senior Director will lead the global organization responsible for customer-facing operations.

Salary

Base: $148,900.00–$198,500.00; Bonus/Equity: Variable annual bonus; Benefits: Comprehensive Total Rewards package

Skills & Requirements

Must-have

  • Customer experience leadership
  • Global operations execution
  • Performance management with data

Nice-to-have

  • Strong analytical skills
  • Experience with AI and automation
  • Inclusive team environment

Key Requirements

  • Bachelor’s degree in analytical field
  • 10+ years in customer operations leadership
  • Experience with ERP/CRM systems

Work Rights

Not specified

Tailored Resume

Cover Letter