In_senior Manager_agentic Contact Center Delivery_agentic Automation_advisory_bangalore

Jobs Ta Pwc

Bangalore, India
Contact center transformation
Ai-led contact center solutions
Chatbots and voicebots
Partner with sales teams to lead end-to-end presales activities including discovery, solution design, demos, proposals, and commercial inputs

Job Summary

  • Partner with sales teams to lead end-to-end presales activities including discovery, solution design, demos, proposals, and commercial inputs.
  • Lead customer workshops, requirement discovery sessions, and executive-level solution presentations.
  • Apply deep understanding of contact center operations including IVR, call flows, QA, workforce management, reporting, and compliance.

Matching Summary

Partner with sales teams to lead end-to-end presales activities including discovery, solution design, demos, proposals, and commercial inputs.

Skills & Requirements

Must-have

  • Contact Center Transformation
  • AI-led contact center solutions
  • Chatbots and Voicebots
  • Speech Analytics
  • Real-Time Agent Assist
  • Contact Center Operations & KPIs

Nice-to-have

  • Leveraging advanced technologies
  • Driving business growth
  • Fostering innovation
  • Blending human insight with machine capability
  • Thrive in work and life

Key Requirements

  • 10-15 years of experience
  • Presales, Solution Consulting, or Contact Center Transformation
  • Proven client stakeholder management
  • Strong understanding of project delivery models
  • Hands-on expertise in Chatbots & Voicebots
  • Experience with leading platforms like Kore.ai, Uniphore, Amazon Connect, Google CCAI, NICE

Work Rights

Not specified

Tailored Resume

Cover Letter