This role leads initiatives to enhance customer engagement, satisfaction, and retention throughout the entire customer lifecycle
Job Summary
This role leads initiatives to enhance customer engagement, satisfaction, and retention throughout the entire customer lifecycle.
The Customer Success Manager acts as a strategic advisor post-sales, driving value maximization through onboarding, adoption, and upselling strategies.
Equinix offers a culture where bold ideas are welcomed, human connection is valued, and employees have the opportunity to shape their future.
Matching Summary
This role leads initiatives to enhance customer engagement, satisfaction, and retention throughout the entire customer lifecycle.
Skills & Requirements
Must-have
2+ years customer success experience
B2B SaaS or technology background
Upsell and retention strategy execution
Cross-functional team collaboration
Data analysis and interpretation skills
Nice-to-have
Data center operations knowledge
Gainsight or Salesforce proficiency
Strategic thinking and planning ability
Strong empathy and active listening
Experience with ROI presentation
Key Requirements
Minimum 2 years of relevant work experience
Proven track record in customer experience and upselling
Ability to manage escalations and drive issue resolution