Customer Service Representative - Keilor Downs

Commonwealth Bank

Keilor Downs, AU
In-person (predetermined roster)
Exceptional customer service
In-depth customer conversations
Financial health checks
The Commonwealth Bank is seeking a Customer Service Representative for its Keilor Downs branch, responsible for providing exceptional banking experiences to customers. The ideal candidate should possess strong communication skills and a background in customer service, particularly in financial services, retail, or hospitality

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Keilor Downs Branch you’ll: Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • We’re interested in hearing from people who have Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 85

The Commonwealth Bank is seeking a Customer Service Representative for its Keilor Downs branch, responsible for providing exceptional banking experiences to customers. The ideal candidate should possess strong communication skills and a background in customer service, particularly in financial services, retail, or hospitality.

Skills & Requirements

Must-have

  • Exceptional customer service
  • In-depth customer conversations
  • Financial health checks
  • Problem-solving skills
  • Risk-adverse culture championing

Nice-to-have

  • Interest in building a career
  • Improving financial wellbeing

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter