Senior Manager, Global Implementation

DoorDash

New York, NY, US
Base: $138,720 - $204,000 usd; total ote: $173,400...
On-site
10+ years leading implementation teams
Manage 50+ global professionals
Saas post-sale operations expertise
This role leads a global organization responsible for the critical transition from closed-won deals to live, thriving merchant partnerships

Job Summary

  • This role leads a global organization responsible for the critical transition from closed-won deals to live, thriving merchant partnerships.
  • The successful candidate will architect a scalable onboarding engine to accelerate time-to-first-value through automation and refined playbooks.
  • DoorDash offers comprehensive benefits including 401(k) matching, 16 weeks of paid parental leave, and flexible paid time off.

Matching Summary

This role leads a global organization responsible for the critical transition from closed-won deals to live, thriving merchant partnerships.

Salary

Base: $138,720 - $204,000 USD; Total OTE: $173,400 - $255,000 USD; Benefits: Equity grants, sales commission, 401(k), parental leave

Skills & Requirements

Must-have

  • 10+ years leading implementation teams
  • Manage 50+ global professionals
  • SaaS post-sale operations expertise
  • Technical onboarding and support sync
  • Data-driven operational KPI management

Nice-to-have

  • Hospitality industry domain knowledge
  • POS, Marketplace, or CRM experience
  • Cross-functional product influence
  • Coaching senior leadership talent
  • Salesforce and Gainsight proficiency

Key Requirements

  • 10+ years in implementation/onboarding leadership
  • Experience managing 50+ person global organizations
  • 5+ years in SaaS or restaurant technology
  • Proficiency with Salesforce, Gainsight, Zendesk, JIRA

Work Rights

Not specified

Tailored Resume

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