Sr. Technical Services & Ongoing Support Specialist (tsos) - Touch Surgery Ecosystem

Medtronic UK

United States
Base: $84,800.00 - $127,200.00; bonus/equity: mip;...
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Tier 2 technical support
Surgical video capture
Livestreaming solutions
** Medtronic is seeking a Senior Technical Services & Ongoing Support Specialist for its Touch Surgery Ecosystem, a role focused on providing Tier 2 technical support for surgical video systems and cloud-connected applications. The position requires strong technical skills and collaboration with various stakeholders, with opportunities for career growth and a competitive benefits package. **

Job Summary

  • This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.
  • The Senior Technical Services & Ongoing Support Specialist (TSOS) plays a critical role in this effort, providing Tier 2 technical support for custom OR devices, livestreaming solutions, and cloud‑connected applications.
  • Medtronic offers a competitive Salary and flexible Benefits Package.

Matching Summary

Match Score: 75

** Medtronic is seeking a Senior Technical Services & Ongoing Support Specialist for its Touch Surgery Ecosystem, a role focused on providing Tier 2 technical support for surgical video systems and cloud-connected applications. The position requires strong technical skills and collaboration with various stakeholders, with opportunities for career growth and a competitive benefits package. **

Salary

Base: $84,800.00 - $127,200.00; Bonus/Equity: MIP; Benefits: Health, Dental, Vision, HSA, FSA, Life Insurance, LTD, Dependent Daycare FSA, Tuition Assistance, Simple Steps, 401k, ESPP, EAP, Non-qualified Retirement Plan Supplement, Capital Accumulation Plan

Skills & Requirements

Must-have

  • Tier 2 technical support
  • Surgical video capture
  • Livestreaming solutions
  • Cloud-connected applications
  • Remote technical troubleshooting
  • Device logs and telemetry

Nice-to-have

  • Hospital IT engagement
  • Healthcare technology experience
  • Real-time OR video workflows
  • Cloud-based platforms (AWS)
  • Linux-based systems experience

Key Requirements

  • 4+ years of relevant experience
  • Bachelor's degree
  • 2+ years of relevant experience with Advanced degree

Work Rights

Must have unrestricted US work authorization

Tailored Resume

Cover Letter