Helpdesk Executive (Shift Operations)

TECHELM SERVICES PTE. LTD.

Singapore, Singapore
Fully onsite
Handle customer enquiries via multiple channels
First-level technical troubleshooting skills
Ability to escalate complex cases
TECHELM SERVICES PTE. LTD. is seeking motivated individuals to join their 24/7 Helpdesk Operations team in Singapore. This role is suitable for recent graduates, as training will be provided to help new hires develop the necessary skills for customer support and technical troubleshooting

Job Summary

  • The role involves joining a 24/7 Helpdesk Operations team to support a structured operational environment.
  • Candidates will handle customer enquiries via phone, email, and messaging while providing first-level technical troubleshooting.
  • Training will be provided to successful candidates who are fresh graduates from NITEC, Higher NITEC, or Polytechnic programs.

Matching Summary

Match Score: 75

TECHELM SERVICES PTE. LTD. is seeking motivated individuals to join their 24/7 Helpdesk Operations team in Singapore. This role is suitable for recent graduates, as training will be provided to help new hires develop the necessary skills for customer support and technical troubleshooting.

Skills & Requirements

Must-have

  • Handle customer enquiries via multiple channels
  • First-level technical troubleshooting skills
  • Ability to escalate complex cases
  • Coordinate with internal teams and vendors
  • Maintain operational logs and reports

Nice-to-have

  • Responsible and motivated attitude
  • Fresh NITEC or Polytechnic graduate
  • Willingness to work in shift operations

Key Requirements

  • NITEC, Higher NITEC, or Polytechnic graduation
  • Availability for 24/7 shift operations
  • No prior experience explicitly required as training is provided

Work Rights

Not specified

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