Customer Success Executive

TELUS Health/lifeworks

5-7 years account management experience
Consultative approach to c-level clients
Experience with eap and wellness programs
The role involves building trusted advisor relationships with enterprise clients to drive employee engagement and wellness outcomes

Job Summary

  • The role involves building trusted advisor relationships with enterprise clients to drive employee engagement and wellness outcomes.
  • Candidates must demonstrate a consultative approach to solve complex workplace health issues and manage large account portfolios.
  • The position requires analyzing performance metrics to recommend solutions while collaborating with senior leadership and sales teams.

Matching Summary

The role involves building trusted advisor relationships with enterprise clients to drive employee engagement and wellness outcomes.

Skills & Requirements

Must-have

  • 5-7 years account management experience
  • Consultative approach to C-level clients
  • Experience with EAP and wellness programs
  • Data analysis for workplace health solutions
  • CRM proficiency including Salesforce

Nice-to-have

  • French language proficiency
  • Previous HR or Human Capital Management experience
  • Strong negotiation and conflict resolution skills
  • Collaborative team-oriented mindset
  • Passion for employee well-being outcomes

Key Requirements

  • Undergraduate degree in Business, HR, Psychology, or Health Sciences
  • 5-7 years of experience in Account Management or Customer Success
  • Experience providing premium service to C-level executives

Work Rights

Not specified

Tailored Resume

Cover Letter