Especialista Ii - Vaga Afirmativa Para Pessoas Com Deficiência
Santander
Brazil
Analysis of operational data
Customer experience data analysis
Process improvement experience
As part of the Ouvidoria team, you will attend and resolve the most sensitive customer cases, representing the customer's voice to ensure a memorable experience
Job Summary
As part of the Ouvidoria team, you will attend and resolve the most sensitive customer cases, representing the customer's voice to ensure a memorable experience.
Your role as Especialista II will involve structuring and evolving the Solutions Center strategy, focusing on efficiency, quality, and reducing recurrence.
Santander offers a growing ecosystem with benefits like variable remuneration, health assistance, complementary pension, and programs for personal and healthy development.
Matching Summary
As part of the Ouvidoria team, you will attend and resolve the most sensitive customer cases, representing the customer's voice to ensure a memorable experience.
Skills & Requirements
Must-have
analysis of operational data
customer experience data analysis
process improvement experience
operational efficiency improvement
definition and tracking of KPIs
analytical and structured profile
Nice-to-have
customer focus
embracing change
acting with speed
teamwork
open communication
Key Requirements
Higher education degree
Experience with data analysis, indicators, or process management
Ability to build analyses, diagnostics, and executive presentations
Analytical profile with critical thinking and systemic vision
Experience with operational data analysis
Experience with customer experience data analysis
Experience with KPI construction and monitoring
Ability to identify improvement opportunities from data
Experience in preparing analyses and materials for decision support