P&c Delivery Compliance Principal

NTT DATA

**
Managing outsourced service delivery in global organization
Data-led management with cpis, kpis, gpis reporting
Establishing and managing slas with gbs customers
** NTT DATA is seeking a Principal Global Business Operations Specialist to manage and enhance the delivery of Global Business Services (GBS) while ensuring exceptional customer service. The ideal candidate should possess extensive experience in service delivery management, project management, and data-led performance management, with a focus on customer satisfaction and continuous improvement. **

Job Summary

  • The Principal Global Business Operations Specialist is responsible for managing the delivery of Global Business Services and ensuring exceptional customer service aligned with GBS strategy.
  • Key duties include establishing service agreements, converting performance metrics into actionable items, and acting as the escalation point for resolving issues and complaints.
  • NTT DATA offers a diverse workplace where employees can grow and thrive while working on cutting-edge innovations in AI, cloud, and digital infrastructure.

Matching Summary

Match Score: 75

** NTT DATA is seeking a Principal Global Business Operations Specialist to manage and enhance the delivery of Global Business Services (GBS) while ensuring exceptional customer service. The ideal candidate should possess extensive experience in service delivery management, project management, and data-led performance management, with a focus on customer satisfaction and continuous improvement. **

Skills & Requirements

Must-have

  • Managing outsourced service delivery in global organization
  • Data-led management with CPIs, KPIs, GPIs reporting
  • Establishing and managing SLAs with GBS customers
  • Conflict management and negotiation skills
  • Process management for continuous improvement

Nice-to-have

  • Fluent written and verbal communication skills
  • Willingness to work in a global environment with travel
  • Experience coordinating changes with Service Providers
  • Creative problem solving for process issues
  • Collaboration with process owners for innovation

Key Requirements

  • Extended experience managing outsourced service delivery in a Global organization
  • Extended experience in project management
  • Bachelor's degree in business management or engineering preferred

Work Rights

Not specified

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