Workforce Queue Analyst

AIAPL ACQUIRE INTELLIGENCE AUSTRALIA

Real-time queue monitoring
Call volume management
Routing strategy analysis
Your expertise in managing call volume, routing strategies, and real-time queue monitoring will support the delivery of exceptional service to our clients

Job Summary

  • Your expertise in managing call volume, routing strategies, and real-time queue monitoring will support the delivery of exceptional service to our clients.
  • Efficiently manage call volume and labor resources for inbound and outbound call centers to meet and exceed targets.
  • HMO coverage for you and your family, Yearly Kick-Off Parties with major giveaways, and recognition through our ‘Value Awards’ are some of the benefits of joining the A-Team.

Matching Summary

Your expertise in managing call volume, routing strategies, and real-time queue monitoring will support the delivery of exceptional service to our clients.

Skills & Requirements

Must-have

  • Real-time queue monitoring
  • Call volume management
  • Routing strategy analysis
  • Labor resource allocation
  • Statistical data analysis

Nice-to-have

  • Innovation and teamwork
  • Entrepreneurial energy
  • Fast with intent
  • Laugh and learn

Key Requirements

  • Must have work rights in the Philippines

Work Rights

Not specified

Tailored Resume

Cover Letter