2 years experience with gds or travel agency products
It troubleshooting background required
Customer support experience in high availability environments
The role serves as a 2nd Level Service Desk providing dedicated support to the Travel Agency customer sector on a 24/7 basis
Job Summary
The role serves as a 2nd Level Service Desk providing dedicated support to the Travel Agency customer sector on a 24/7 basis.
Incumbents are responsible for recovering incidents, analyzing complex system logs in formats like Edifact and XML, and escalating issues when necessary.
The position offers financial stability, health insurance, and professional training within an inspiring and dynamically changing environment.
Matching Summary
The role serves as a 2nd Level Service Desk providing dedicated support to the Travel Agency customer sector on a 24/7 basis.
Skills & Requirements
Must-have
2 years experience with GDS or Travel Agency products
IT troubleshooting background required
Customer support experience in high availability environments
Ability to analyze Edifact, XML, and JSON logs
Nice-to-have
Previous GET or GST internal background preferred
Strong verbal and written communication skills
Collaborative attitude across global teams
Experience with airline or hotel back-office systems
Key Requirements
Minimum 2 years' experience with GDS/Airlines/Travel Agency products
College/University degree or Technical School degree
Background in IT troubleshooting and account management