Alternative Investment Operations - Associate

iCapitalnetwork

Utah, United States
Base: $70,000 to $85,000; bonus/equity: equity for...
On-site (monday-thursday, with remote flexibility on fridays)
2-5 years finance industry experience
Bachelor's degree required
Client-facing role in finance
iCapital Network is seeking an Associate for its Platform Operations team in Utah, focusing on enhancing operational scalability and delivering exceptional client support. The ideal candidate should possess 2-5 years of experience in a client-facing role within finance, with strong technical troubleshooting abilities and a proactive approach to improving client satisfaction

Job Summary

  • The role focuses on enhancing operational scalability and driving innovation while ensuring exceptional support experiences for clients.
  • Candidates will partner closely with Product and Technology teams to investigate platform behavior and troubleshoot complex issues.
  • The compensation package includes a base salary of $70,000 to $85,000, equity, performance bonus, and comprehensive benefits including unlimited PTO.

Matching Summary

Match Score: 85

iCapital Network is seeking an Associate for its Platform Operations team in Utah, focusing on enhancing operational scalability and delivering exceptional client support. The ideal candidate should possess 2-5 years of experience in a client-facing role within finance, with strong technical troubleshooting abilities and a proactive approach to improving client satisfaction.

Salary

Base: $70,000 to $85,000; Bonus/Equity: Equity for all full-time employees and annual performance bonus; Benefits: Employer matched retirement plan, subsidized healthcare, unlimited paid time off

Skills & Requirements

Must-have

  • 2-5 years finance industry experience
  • Bachelor's degree required
  • Client-facing role in finance
  • Technical troubleshooting skills
  • Support ticketing tools experience

Nice-to-have

  • Proactive team member culture
  • Fast-paced dynamic environment
  • Strong verbal written interpersonal skills
  • High attention to detail workflows
  • Self-starter with ownership sense

Key Requirements

  • 2-5+ years client-facing finance experience
  • Bachelor's degree required
  • Experience analyzing complex technical problems
  • Comfort working under the hood of platforms

Work Rights

Not specified

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