Cx Lead

Kick Inc

Toronto, Canada
Base: $100,000-$150,000 cad; bonus/equity: generou...
On-site
Strong accounting domain expertise
Experience with saas customer success
Improving onboarding and retention
Kick is building the first self-driving bookkeeping experience using applied AI to automate busy work for business owners and accountants

Job Summary

  • Kick is building the first self-driving bookkeeping experience using applied AI to automate busy work for business owners and accountants.
  • The Customer Experience Lead will optimize processes, partner across teams, and shape the customer journey to drive revenue and retention.
  • The role offers $100,000-$150,000 CAD base salary with generous equity, comprehensive benefits, and a collaborative team culture.

Matching Summary

Kick is building the first self-driving bookkeeping experience using applied AI to automate busy work for business owners and accountants.

Salary

Base: $100,000-$150,000 CAD; Bonus/Equity: generous equity; Benefits: comprehensive medical, dental, vision, life insurance, disability coverage

Skills & Requirements

Must-have

  • Strong accounting domain expertise
  • Experience with SaaS Customer Success
  • Improving onboarding and retention
  • Collaborating across Sales and Operations
  • Designing repeatable customer journey processes
  • Responding to customer inquiries with empathy

Nice-to-have

  • Empathy for entrepreneurs
  • Startup early employee experience
  • Defining process and metrics from ground up
  • Advanced business credentials
  • Consulting or advisory background

Key Requirements

  • Strong accounting knowledge required
  • CPA preferred
  • 3–7+ years in SaaS Customer Success or CX Operations
  • Experience improving onboarding and retention

Work Rights

Not specified

Tailored Resume

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