Advisory Project Manager

Ricoh Careers

Boulder, CO, United States
Base: $98,000-$115,000; bonus/equity: no sign-on b...
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Lead project teams through lifecycle phases
Translate customer requirements into plans
Manage customer escalations and complaints
** Ricoh is seeking an Advisory Project Manager to lead project teams through various phases of project lifecycles, particularly in customer support and problem resolution within the printing industry. The role requires strong project management skills and customer advocacy, along with a commitment to enhancing customer satisfaction. **

Job Summary

  • This role leads project teams on complex small projects or significant segments of large projects while translating customer requirements into executable plans.
  • The position acts as the primary customer advocate to resolve escalations, manage complaints, and restore satisfaction levels during complex installations.
  • Ricoh offers a comprehensive benefits package including medical insurance, 401K contributions, tuition assistance, and paid vacation time.

Matching Summary

Match Score: 75

** Ricoh is seeking an Advisory Project Manager to lead project teams through various phases of project lifecycles, particularly in customer support and problem resolution within the printing industry. The role requires strong project management skills and customer advocacy, along with a commitment to enhancing customer satisfaction. **

Salary

Base: $98,000-$115,000; Bonus/Equity: No sign-on bonus; Benefits: Medical, dental, 401K, tuition assistance

Skills & Requirements

Must-have

  • Lead project teams through lifecycle phases
  • Translate customer requirements into plans
  • Manage customer escalations and complaints
  • Facilitate solution assurance reviews
  • Perform root cause analysis on issues

Nice-to-have

  • Strong written communication skills
  • Global knowledge sharing participation
  • Fast-paced high visibility environment
  • Cross-functional collaboration abilities
  • Data-driven process improvement mindset

Key Requirements

  • Bachelor's degree or equivalent experience
  • Minimum 2 years customer support experience
  • Minimum 2 years project management experience
  • Printing industry experience preferred
  • Project management certification preferred

Work Rights

Not specified

Tailored Resume

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