Job Summary

• The Lead Analyst Service Communications role drives productivity and efficiency through advanced technical capabilities, focusing on automation, analytics, and process optimization for timely and accurate customer communication during service-impacting events.
• Key responsibilities include issuing service alerts, authoring customer statements, acting as an alerting expert during major incidents, and facilitating communication between technical, content, and customer-facing teams.
• LSEG offers a dynamic global organization with a culture of growth, opportunity, diversity, and innovation, providing tailored benefits and support including healthcare, retirement planning, and wellbeing initiatives.

Matching Summary

Skills & Requirements

Key Requirements

• 10+ years total work experience
• 5+ years in service communications
• Degree level or equivalent experience
• Proven experience in automation tools
• Proven experience in data visualisation tools

Work Rights