Tier 1 and tier 2 clinical application troubleshooting
Pegasus ticketing system usage
The role provides remote and onsite support for clinical applications including the EPIC system within a 24/7 environment
Job Summary
The role provides remote and onsite support for clinical applications including the EPIC system within a 24/7 environment.
Vanderbilt University Medical Center is committed to an environment where employees take exceptional pride in their work and never settle for what was good enough yesterday.
This position offers the opportunity to make a meaningful impact supported by a comprehensive benefits package including health, disability, and retirement offerings.
Matching Summary
The role provides remote and onsite support for clinical applications including the EPIC system within a 24/7 environment.
Skills & Requirements
Must-have
EPIC Electronic Medical Record support
Tier 1 and Tier 2 clinical application troubleshooting
Pegasus ticketing system usage
My Health Patient Portal maintenance
Synergy Dragon Responder Mobile Heartbeat support
Nice-to-have
Proactive issue recognition skills
Collaboration with clinical IT teams
Commitment to patient care continuity
Ability to thrive in a diverse community
Key Requirements
Bachelor's Degree or equivalent experience
Less than 1 year of relevant experience
Fundamental competence in hardware and software problem solving