Encompass Support Manager

CrossCountry Mortgage, LLC

**
5+ years of mortgage operations experience
2+ years of leadership experience
Deep knowledge of encompass workflows
** CrossCountry Mortgage, LLC is seeking an Encompass Support Manager to lead support operations for the ICE Encompass Loan Origination System. The role involves managing a support team, ensuring timely resolution of production issues, and collaborating with various departments to enhance system performance. **

Job Summary

  • CrossCountry Mortgage is the nation's number one distributed retail mortgage lender.
  • The Encompass Support Manager ensures timely resolution of production issues and maintains system stability.
  • CCM offers a competitive compensation plan and a robust benefits package.

Matching Summary

Match Score: 75

** CrossCountry Mortgage, LLC is seeking an Encompass Support Manager to lead support operations for the ICE Encompass Loan Origination System. The role involves managing a support team, ensuring timely resolution of production issues, and collaborating with various departments to enhance system performance. **

Skills & Requirements

Must-have

  • 5+ years of mortgage operations experience
  • 2+ years of leadership experience
  • Deep knowledge of Encompass workflows

Nice-to-have

  • Excellent communication skills
  • Problem-solving skills
  • Ability to implement process improvements

Key Requirements

  • Experience managing support queues
  • Knowledge of SLAs and issue resolution

Work Rights

Not specified

Tailored Resume

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