Quality Manager (Call Centre) 1 Year Contract Up $7.5K

PERSOL SINGAPORE PTE. LTD.

D01 Cecil, Marina, People’s Park, Raffles Place, 50 RAFFLES PLACE SINGAPORE LAND TOWER 048623
Sgd 6,500 - 7,500 / monthly pm
On-site
Internal investigations
Survey methodology
Call quality
PERSOL SINGAPORE PTE. LTD. is seeking a Quality Manager for a one-year contract to oversee quality standards and service excellence in their call center operations. The role involves managing a team, setting KPIs, and ensuring efficient service delivery while fostering a culture of continuous improvement

Job Summary

  • Quality Manager (Call Centre), 1 Year Contract Up $7
  • 5K Working Location: Near to Clarke Quay MRT / Novena MRT Working Hours: Mon - Thurs (8
  • 30PM) Responsibilities:

Matching Summary

Match Score: 85

PERSOL SINGAPORE PTE. LTD. is seeking a Quality Manager for a one-year contract to oversee quality standards and service excellence in their call center operations. The role involves managing a team, setting KPIs, and ensuring efficient service delivery while fostering a culture of continuous improvement.

Salary

SGD 6,500 - 7,500 / Monthly

Skills & Requirements

Must-have

  • Internal Investigations
  • Survey Methodology
  • Call Quality
  • Service Recovery
  • Service Level

Nice-to-have

  • Strategic Workforce Planning
  • Achieving KPIs
  • Mentoring And Coaching
  • Talent Assessment
  • Email Template

Key Requirements

  • Minimum 5 years experience

Work Rights

Tailored Resume

Cover Letter