Technical Product Owner - Ai

ING

Manila, Philippines
Experience with ai transformations
Understanding of llms and nlp
Ability to bridge business and it
At ING, Customer Journey Experts drive end-to-end improvements across journeys by combining deep customer empathy, data-driven decision making, and cross-functional collaboration

Job Summary

  • At ING, Customer Journey Experts drive end-to-end improvements across journeys by combining deep customer empathy, data-driven decision making, and cross-functional collaboration.
  • You will operate within ING’s Agile structure of Squads and Tribes, collaborating with data scientists, engineers, UX, operations, and risk.
  • Monitor AI performance using ING’s 'first nail it, then scale it' principle for model rollout and value realization.

Matching Summary

At ING, Customer Journey Experts drive end-to-end improvements across journeys by combining deep customer empathy, data-driven decision making, and cross-functional collaboration.

Skills & Requirements

Must-have

  • Experience with AI transformations
  • Understanding of LLMs and NLP
  • Ability to bridge business and IT

Nice-to-have

  • Results-driven and decisive
  • Strong sense of responsibility
  • Experience collaborating with data scientists

Key Requirements

  • 3–7 years in customer journey
  • Experience in banking or financial services
  • Awareness of AI risks and regulatory constraints

Work Rights

Not specified

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