The Technical Go-Live Readiness Manager ensures successful performance testing and transition to production by collaborating with internal teams and advocating for customers
Job Summary
The Technical Go-Live Readiness Manager ensures successful performance testing and transition to production by collaborating with internal teams and advocating for customers.
Workday values a culture rooted in integrity, empathy, and shared enthusiasm, offering trust, tools, and support for long-term employee growth.
The team provides personalized support during deployment to help customers improve performance and effectively manage their operations.
Matching Summary
The Technical Go-Live Readiness Manager ensures successful performance testing and transition to production by collaborating with internal teams and advocating for customers.
Skills & Requirements
Must-have
Technical support for complex software
ERP system performance expertise
Customer-facing project management
Performance testing and production transition
Cross-functional collaboration
Issue escalation and resolution
Nice-to-have
Strong communication and presentation skills
Leadership and influencing senior leaders
Crisis management experience
Ability to thrive in fast-paced environments
Passion for learning and resourcefulness
Ability to simplify complex technical architecture
Key Requirements
BS or MS in Technical Degree or equivalent experience
4+ years technical support experience (7+ for Sr. role)
4+ years customer/product support with ERP focus (5+ for Sr. role)
Project management experience
Experience with Workday or similar SaaS ERP products