Alternance - Ingénieur Méthodes Coordination Des Processus Et Outils Digitaux - F/h

Thales Group

Chatellerault, France
Standardize existing work processes
Define storage strategy for standards
Analyze technical information
You will participate in integrating a new telephone call management module to improve customer experience and team efficiency

Job Summary

  • You will participate in integrating a new telephone call management module to improve customer experience and team efficiency.
  • The role involves identifying, updating, and writing work standards based on analysis of current team processes.
  • Thales offers an inclusive environment with significant investment in R&D across AI, cybersecurity, and quantum technologies.

Matching Summary

You will participate in integrating a new telephone call management module to improve customer experience and team efficiency.

Skills & Requirements

Must-have

  • Standardize existing work processes
  • Define storage strategy for standards
  • Analyze technical information
  • Synthesize data into effective standards

Nice-to-have

  • Strong organizational skills
  • Adaptability in dynamic environment
  • Team spirit and collaboration
  • Formative mindset to train staff

Key Requirements

  • BAC+5 or Master's degree in Change Management, Methods, Quality, or Lean
  • Fluency in English (written and oral)
  • Experience analyzing technical data

Work Rights

Not specified

Tailored Resume

Cover Letter