The Production Support Senior Analyst serves as the SME for one or more FNZ platforms, owning deep technical ability and operational stewardship to ensure platform reliability and drive improvements
Job Summary
The Production Support Senior Analyst serves as the SME for one or more FNZ platforms, owning deep technical ability and operational stewardship to ensure platform reliability and drive improvements.
FNZ offers rapid career growth, market-leading technology, and a mission-led environment focused on transforming wealth management for millions of people worldwide.
The role involves leading complex investigations, producing high-quality RCAs, supporting automation efforts, and coaching analysts to strengthen platform resilience.
Matching Summary
The Production Support Senior Analyst serves as the SME for one or more FNZ platforms, owning deep technical ability and operational stewardship to ensure platform reliability and drive improvements.
Skills & Requirements
Must-have
Production support expertise
Strong SQL capability
Incident investigation leadership
Operational monitoring tools experience
RCA and problem management knowledge
Platform reliability ownership
Mentoring and coaching analysts
Nice-to-have
Understanding of financial platforms
Familiarity with .NET and SQL Server internals
API integrations and microservices knowledge
Automation and operational efficiency improvements
Strong written and verbal communication
Continuous service enhancement mindset
Collaboration with global teams
Key Requirements
5–8 years experience in production or application support
Proficiency in SQL and complex data analysis
Experience with monitoring tools like Splunk, ServiceNow, PagerDuty, or NewRelic