Senior Quality Assurance Associate (complaints)

Maya Philippines

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On-site
Customer complaint investigation
Regulatory compliance
Customer communication
Maya Philippines is seeking a Senior Quality Assurance Associate for managing customer complaints related to credit products. The role involves thorough investigation, resolution, and regulatory compliance to enhance customer trust and reduce operational risks

Job Summary

  • Manages customer complaints related to credit products from intake to resolution, ensuring timely, fair, and compliant investigations.
  • Acts as the primary point of contact for credit-related customer complaints, conducting thorough investigations and coordinating with internal teams.
  • Analyzes complaint trends to identify recurring issues and recommends process improvements, while supporting regulatory reporting and audits.

Matching Summary

Match Score: 75

Maya Philippines is seeking a Senior Quality Assurance Associate for managing customer complaints related to credit products. The role involves thorough investigation, resolution, and regulatory compliance to enhance customer trust and reduce operational risks.

Skills & Requirements

Must-have

  • customer complaint investigation
  • regulatory compliance
  • customer communication
  • SLA tracking
  • root cause analysis

Nice-to-have

  • protecting customer trust
  • reducing risk
  • process improvement recommendations

Key Requirements

  • 1-3 years experience
  • Bachelor's degree preferred
  • Experience in regulated environments

Work Rights

Not specified

Tailored Resume

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