Product Support Specialist -ecommerce

Commonwealth Bank Group

Australia
Not specified; on-call allowance pyid for preferre...
Fully remote
Prior technical troubleshooting expertise
Strong knowledge in payment gateway
Experience with card issuer or fintech
The role involves supporting business banking customers with innovative online acquiring solutions and payment products

Job Summary

  • The role involves supporting business banking customers with innovative online acquiring solutions and payment products.
  • Employees will handle risk management activities, resolve incidents, and communicate complex technical issues to service owners.
  • The position offers a flexible working arrangement including remote options and a rotating roster between 7am and 7pm Monday to Sunday.

Matching Summary

The role involves supporting business banking customers with innovative online acquiring solutions and payment products.

Salary

Not specified; On-call allowance paid for preferred participation; Not specified

Skills & Requirements

Must-have

  • Prior technical troubleshooting expertise
  • Strong knowledge in payment gateway
  • Experience with card issuer or fintech
  • Ability to work rotating roster evenings weekends
  • Risk management activities experience

Nice-to-have

  • Passion for finding customer solutions
  • Excellent communication skills
  • Flexibility to work from home
  • Quick learning of new technologies
  • Collaborative team focus

Key Requirements

  • 12 Month fixed term opportunity
  • Experience with high volume inquiries across multiple channels
  • Strong focus on collaboration and customer service

Work Rights

Not specified

Tailored Resume

Cover Letter